Shipping policy

Last Updated: September 4, 2026

1. Order Processing Time

All orders are processed within 1–2 working days after your order is confirmed. Orders placed on Sundays, public holidays, or during special occasions and celebrations will be processed on the next working day. You will receive a confirmation message once your order has been dispatched.

2. Delivery Time

Once dispatched, your order is typically delivered within 3 to 5 working days, depending on your location within Pakistan.

3. Shipping Charges

Shipping charges are calculated automatically and displayed at checkout based on your delivery location and order value. Any applicable delivery fee will be clearly shown before you complete your purchase, so there are no hidden costs.

4. Advance Payment on High-Value Orders

To confirm larger orders and reduce the risk of failed deliveries, we require partial advance payment on high-value parcels:

• ✓  Orders above PKR 5,000 require a partial advance payment before the parcel is dispatched.
• ✓  The remaining balance can be paid via Cash on Delivery (COD) at the time of delivery, unless agreed otherwise.
• ✓  Our team will share the advance payment details with you and confirm your order once the payment is received.

5. Payment Methods

• ✓  Cash on Delivery (COD) — available across Pakistan (advance payment applies to orders above PKR 5,000).
• ✓  Online / Bank Transfer / Mobile Wallet — pay in advance and share your payment confirmation with our team.

6. Order Tracking

Once your order is dispatched, we will share your tracking number and courier details via SMS, WhatsApp, or email so you can follow your parcel until it reaches you. We deliver nationwide through trusted courier partners such as TCS, Leopards, BlueEx, and PostEx.

7. Damaged or Broken in Transit

We pack every order with great care, but if any item arrives broken or damaged during shipping, we will make it right:

• ✓  The broken item will be returned to us and we will resend a new replacement at no extra cost.
• ✓  Please report any damage within 7 days of delivery, along with your order number and clear photos or a short video showing the issue.
• ✓  Once we verify the damage, we will arrange the return and dispatch your replacement as quickly as possible.

8. Incorrect or Incomplete Address

Please make sure your shipping address and contact number are complete and correct at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a parcel is returned to us due to a wrong address or an unavailable recipient, re-delivery charges may apply.

9. Lost Parcels

If your parcel is lost in transit, please contact us with your order number. We will coordinate with our courier partner to locate your shipment and, where applicable, arrange a replacement or refund once the loss is confirmed.

10. Order Cancellations

You may cancel your order within 12 hours of purchase, provided it has not yet been dispatched. Once an order has been shipped, it cannot be cancelled. For full details, please refer to our Return & Refund Policy.